Returns & Exchanges
Our Policy
We want you to be completely satisfied with your purchase from lovebrand-co.com. If you’re not happy with your order, we’re happy to offer returns or exchanges within 14 days of delivery.
Return Conditions
To be eligible for a return:
- Items must be unused and in their original condition
- All tags must be attached
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Swimwear (for hygiene reasons)
- Earrings (for hygiene reasons)
- Sale items
- Gift cards
Return Process
- Contact our customer service team to initiate your return
- Pack your items securely in the original packaging
- Include your order number and return form
- Ship your return using a trackable service
Refunds
- Refunds will be processed within 5-7 business days after we receive your return
- Original shipping costs are non-refundable
- Refunds will be issued to the original payment method
Exchanges
We currently offer exchanges for:
- Different sizes (subject to availability)
- Different colors (subject to availability)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange for a replacement or refund.
International Returns
Customers outside our primary market may be responsible for return shipping costs and any applicable customs fees.
Final Sale Items
All sale items marked “Final Sale” cannot be returned or exchanged unless faulty.
For any questions about our return policy, please contact our customer service team through lovebrand-co.com.